Member Service Specialist (On Site)
$47,840–$52,000 year
On-siteMaple Ridge, British Columbia, Canada
Job Summary
Greet customers, establish rapport, and address service inquiries while uncovering needs to recommend appropriate financial solutions. Handle personal banking needs through discovery conversations, opening new products such as personal and business profiles, term deposits, and other banking services. Collaborate with team members to ensure seamless experiences, participate in sales meetings, and maintain accurate activity records on the customer relationship management system. Support community initiatives and provide back-up assistance as needed. This role requires previous banking or credit union experience with strong communication skills. Starting pay is $23.00 to $25.00 per hour.
Required Qualifications
- Previous banking, credit union or advisory sales experience
- Strong interest in developing your financial services career
- Excellent communication skills
- Relationship-building skills
- Negotiation skills
- Capacity for learning
- Strong team orientation
- Keenness to help others
- Skill in computer systems
- Skill in processes
- Ability to complete a background check including criminal, credit, and reference checks
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