Member Service Specialist
$38,376–$57,595 year
On-site · Little Falls, Minnesota, United States
Job Summary
Member Service Specialist focused on outstanding member service and sales of credit union products. Responsibilities include processing member transactions (opening/closing accounts, deposits, ACH/direct deposits, IRA/Term Share accounts), explaining credit union products, identifying sales opportunities across loan and deposit products, supporting loan and deposit growth through call campaigns, maintaining account usage and records, and handling safe deposit boxes. Requires decision-making within guidelines, a sales mindset, and teamwork within a credit union culture.
Required Qualifications
- Ability to promote and sell credit union products and services
- Willingness to work within a sales environment
- Strong customer service skills
- Team player with a focus on integrity, personal responsibility, and community
- Ability to explain products and services clearly to members
- Ability to identify sales opportunities through loan and deposit sources
- Experience handling deposits, accounts, and related transactions
- Ability to balance accounts and ensure accuracy
- Ability to train or delegate training related to product lines
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