Member Service Specialist-7396
On-siteWest Palm Beach, Florida, United States
Job Summary
Greet members, guests, and prospects warmly to create a welcoming environment while managing member check-ins, verifying account status, and addressing alerts. Answer phone calls, provide accurate information, and assist with inquiries. Handle account management and billing by processing payments and updating balances. Support retention efforts by engaging with members considering cancellations. Process transactions, manage the cash drawer for retail purchases and guest passes, and uphold gym policies to maintain a safe environment. Perform opening and closing duties, assist with front desk cleanliness, and guide prospects through membership options. Work flexible hours including mornings, evenings, weekends, and holidays.
Required Qualifications
- Must be at least 18 years of age
- Proficient in reading, speaking, and writing in English
- Availability to work flexible hours, including mornings, evenings, weekends, and holidays as needed
- Strong customer service skills with the ability to engage positively with members, guests, and prospects
- Ability to multitask and stay organized in a fast-paced environment
- Basic proficiency in handling transactions, balancing a cash drawer, and following cash-handling procedures
- Ability to enforce gym policies professionally and resolve member concerns effectively
- Basic computer skills for processing check-ins, updating accounts, and managing member interactions
- A team-oriented mindset with a proactive approach to problem-solving and service excellence
- Physical ability to lift up to 50 pounds
Desired Qualifications
- Fluency in multiple languages
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