Member Service Representative
On-siteHollywood, Florida, United States
Job Summary
Greet visitors in person or by telephone, answer inquiries, and resolve customer concerns while assisting members with check-in procedures. Follow front desk procedures to ensure standard delivery of the membership agenda, maintain member records, and provide information on facility functions and history. Support sales efforts by creating welcome packets, converting nonmembers into members, and assisting with cancellations and holds to exceed monthly sales and retention goals. Implement engagement strategies, contribute innovative ideas to improve operations, and participate in annual community campaigns and events. Maintain a professional, safe, and clean environment at the membership desk while adhering to all YMCA policies and guidelines.
Required Qualifications
- High School degree or equivalent
- Minimum of 1 years of customer service or sales experience
- Ability to address difficult member situations / conflicts in a professional and courteous manner and exudes excellent interpersonal skills
- Ability to work independently, and as part of a team
- Ability to multitask and meet deadlines in a fast-paced environment
- Organized and detail oriented
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community
- Must demonstrate a strong desire to serve others and give back to our community
- A professional, goal driven, self-motivated leader with a positive attitude
- Ability to problem solve
- Accepts and demonstrates YMCA core values; honesty, respect, caring, and responsibility
- Has a strong work ethic, excellent customer service skills; is punctual and reliable in attendance
- Excellent computer skills and experience with standard business software i.e. Microsoft Excel and Word
- Must be able to work flexible hours including evenings, weekends, and holidays
- Ability to respond to safety and emergency situations
- CPR/First Aid and AED certified within 90 days of employment
- Bi-lingual, English and Spanish language
- Must successfully clear a thorough Level II fingerprint background screening
- Must successfully complete a drug test
Desired Qualifications
- Bi-lingual, English and Spanish language a plus
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