Member Service Representative Weekday
$33,280–$34,320 year
On-siteLawrence, Massachusetts, United States
Job Summary
Provide excellent service to members, guests, and program participants in the branch and on the phone, serving as the first point of contact for all inquiries. Build genuine relationships with members to help them connect with one another and the organization, while handling and resolving membership concerns or informing a supervisor of unresolved issues. Maintain cleanliness and organization of the front desk and lobby area, apply all policies and standard operating procedures, and balance cash drawers with accurate change. Work assigned projects to ensure sound and efficient operations at the Welcome Center, communicate effectively with other departments, and adhere to core values of caring, honesty, respect, and responsibility. Monday-Friday 11:00-4:00 pm.
Required Qualifications
- Ability to thrive in an environment with the unique challenges of a non-profit community service organization
- Must have ability to interact and communicate with people from all ethnic backgrounds, ages, and lifestyles
- Basic math, personal computer skills and experience with standard business software
- Ability to build genuine relationships with participants and maintain a welcoming environment with people from all walks of life
- Versatility, flexibility, and a willingness to work enthusiastically within constantly changing priorities
- Must be able to maintain confidentiality
- Ability to handle multiple tasks simultaneously and to prioritize appropriately
- Must have effective conflict resolution skills
- Must be able to work autonomously within the YMCA core values of Caring, Honesty, Respect and Responsibility
- Current CPR/AED certification or ability to become certified within first 60 days
Desired Qualifications
- Bilingual Preferred
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