Member Service Representative
On-siteVirginia Beach, Virginia, United States
Job Summary
Handle monetary transactions for members by entering them into Bank software programs and providing receipts while maintaining accurate daily cash drawer balances. Follow security guidelines and verify checks against cashing policies, federal laws, and the Bank Secrecy Act. Review member accounts to make appropriate decisions on requested transactions and process monetary transactions timely. Promote TowneBank and its products and services while delivering exquisite service in person, on the phone, or by email. Maintain a professional appearance and behavior as an integral team player. Requires one year of cash handling experience and basic computer skills.
Required Qualifications
- One year cash handling and customer service experience with a single employer and/or six months bank teller experience
- Work experience using basic computer skills including Outlook, Excel, Word and other Microsoft applications
- Experience operating a cash register with ability to keep cash drawer in balance on a daily basis
- Ability to accurately process monetary transactions in a timely fashion
- Proven ability to provide excellent member service in person, on the phone, and by email
- Ability to work as an integral team player
- Punctuality and dependability
- Express or exchange ideas by means of the spoken word via email and verbally
- Exert up to 50 pounds of force occasionally, use your arms and legs, and sit most of the time
- Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation
- Not substantially exposed to adverse environmental conditions
Desired Qualifications
- Experience using Bank software programs a plus
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