Member Service Representative
$41,600–$49,000 year
On-siteYorktown, Indiana, United States
Job Summary
Handle monetary transactions for members by entering them into Bank software programs and providing receipts while maintaining accurate daily cash drawer balances. Follow security guidelines and verify checks against federal laws, including AML and BSA regulations, by examining documents for essential elements. Review member accounts to make appropriate decisions on requested transactions and provide exquisite service in person, on the phone, or via email. Promote TowneBank products and services while displaying professional appearance and behavior. Operate a cash register and adapt to new systems as they emerge.
Required Qualifications
- One year cash handling and customer service experience with a single employer and/or six months bank teller experience
- Work experience using basic computer skills including Outlook, Excel, Word and other Microsoft applications
- Experience operating a cash register with ability to keep cash drawer in balance on a daily basis
- Ability to accurately process monetary transactions in a timely fashion
- Proven ability to provide excellent member service in person, on the phone, and by email
- Ability to work as an integral team player
- Punctuality and dependability are a must
- Express or exchange ideas by means of the spoken word via email and verbally
- Exert up to 50 pounds of force occasionally, use your arms and legs, and sit most of the time
- Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation
- Not substantially exposed to adverse environmental conditions
Desired Qualifications
- Experience using Bank software programs a plus
- Flexibility to learn and grow as new systems or processes emerge
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