Member Service Representative (Teller)/Receptionist
On-siteCharlotte, North Carolina, United States
Charlotte, North Carolina, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Welcome members, operate the main telephone line, and handle monetary transactions by entering them into Bank software and providing receipts. Verify checks and cash against Federal Laws, review member accounts for transaction decisions, and accurately keep the cash drawer in balance daily. Follow security guidelines and promote TowneBank products while delivering exquisite service in person, on the phone, or by email. This role requires 12 months of customer service experience, basic computer skills, and the ability to work as a team player.
Required Qualifications
- Has a minimum of 12 months customer service experience with a single employer
- Has basic computer skills including Outlook, Excel, Word and Bank software programs
- Has flexibility to learn and grow as new systems or processes emerge
- Has the ability to keep cash drawer in balance on a daily basis
- Has the ability to accurately process monetary transactions in a timely fashion
- Has a proven ability to give our members excellent service in person, on the phone, and by email
- Has the ability to work as an integral team player
- Is punctual
- Express or exchange ideas by means of the spoken word via email and verbally
- Exert up to 50 pounds of force occasionally, use your arms and legs, and sit most of the time
- Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation
- Not substantially exposed to adverse environmental conditions
Desired Qualifications
- Prior receptionist experience
- Prior member service/teller experience at a bank
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