Member Service Representative SR - Floater position
$43,888–$54,850 year
On-siteAtlanta, Georgia, United States
Job Summary
Process member transactions including deposits, transfers, loan payments, and account openings while engaging in needs-based dialogue to recommend products and services. Resolve member inquiries by facilitating connections to internal business partners and completing relationship-building assignments such as follow-up calls and account reactivation. Perform teller duties, balance vaults, and manage cash drawers as needed, adhering to BSA/AML regulations and cross-selling goals. Support the Metro Atlanta area with occasional travel and rotational Saturday shifts, potentially leading team members in mentoring and training.
Required Qualifications
- Associate's degree in Business, Business Administration, or related field of study
- 2 years relative work experience or 2 years college course equivalent in lieu of degree
- 4 years of relative work experience in banking, financial services, insurance, or credit unions
- 10-Key calculator, typing and keying skills
- working knowledge of Microsoft Office software
- Must be physically able to operate a variety of automated office machines such as calculator, computer, printer, facsimile, telephone, copier, etc.
- Must be able to stand, bend and stoop as needed
- Must be able to lift and/or carry weights of 5 to 25 pounds
- Must be able to perform each essential duty satisfactorily
- acceptable results of a background and credit check
- satisfactory proof of your right to work in the U.S.
Desired Qualifications
- A Bachelor's degree in Business Management, Business Administration, or related field of study
- 2 years specific member facing work experience within a Credit Union
- Prior experience completing transactions in Symitar, and Meridian Link
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