Member Service Representative (Permanent, Part-Time) - Bowen Island
$53,082–$61,984 year
On-sitePowell River, British Columbia, Canada
Job Summary
Provide service excellence and foster member relationships by maintaining high knowledge of First Credit Union products and services. Analyze member needs through onboarding, respond to inquiries, and solve routine account issues with minimal assistance. Process day-to-day transactions, open term deposits and registered products, and administer lending options while promoting cross-selling of credit union offerings. Act as a resource to peers, document transactions, and support the overall financial well-being of members using the Financial Blueprint. This part-time role requires Monday through Friday availability of 22.5 to 35 hours per week.
Required Qualifications
- Secondary school diploma
- Experience in the financial, sales or service industry
- Education or equivalent experience with Products & Services and Fundamentals of Personal Financial Planning and Consumer & Residential Mortgage Lending
- Superior knowledge of financial products and services
- Demonstrated accountability for both personal and branch-assigned growth goals, targets and major initiatives
- Strong computer skills and proficiency in MS Office
- Ability to communicate effectively, both orally and in writing
- Ability to multi-task and problem-solve, with strong organizational skills and emphasis on time management
- Strong interpersonal skills with a service-oriented focus
- Ability to work in a fast-paced environment, perform under pressure, and demonstrate great initiative, resourcefulness and flexibility
- Ability to develop a correlation between personal actions, service execution, and member expectations
- Availability Monday through Friday
- Working hours range from 22.5 to 35 hours per week
Desired Qualifications
- English major
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