Member Service Representative- Part Time
On-siteMiami, Florida, United States
Job Summary
Engage members to provide high-quality customer service across financial transactions, assisting with account management, deposits, withdrawals, and loan applications. Address inquiries, concerns, and complaints promptly while educating members on products like savings, checking, loans, and online banking. Process cashier's checks, money orders, and wire transfers accurately, verifying endorsements and balancing daily transactions to maintain precise financial records. Proactively cross-sell services to meet branch goals and participate in business development activities to elevate awareness. Adhere to all regulatory requirements, maintain member confidentiality, and complete assigned projects with attention to detail.
Required Qualifications
- High school graduate or equivalent
- Must be able to routinely perform work indoors in climate-controlled private office with minimal noise
- Must be able to perform job functions independently and work effectively either on own or as part of a team
- Must be able to plan and direct the work activities of self and others
- Must be able to read and carry out various written instructions and follow oral instructions
- Must be able to speak clearly and deliver information in a logical and understandable sequence
- Must be able to perform complex mathematical calculations with extreme accuracy
- Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization
- Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace
- Must be capable of exercising highest level of discretion on both internal and external confidential matters
- Must be able to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 40 lbs
- Must be capable of climbing / descending stairs in emergency situation
- Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator
- Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary
- Must be able to work extended hours whenever required or requested by management
- Must be capable of travel by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities
- Must be capable of regular, reliable and timely attendance
Desired Qualifications
- Relevant experience in the financial services industry is preferred
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