Member Service Representative
$39,915–$44,346 year
On-siteHenderson, Nevada, United States
Job Summary
Open consumer new accounts, perform account maintenance, and balance the cash drawer daily to assure transaction accuracy. Research, troubleshoot, and resolve member inquiries while applying advanced logic to create solutions in the member's best interest. Proactively offer products and services as solutions to member needs, driving sales and referrals across the credit union. Cross-train in other branch and department functions as determined by the Branch Manager, and demonstrate the organization's service commitment in all interactions. Maintain a positive, professional team environment and attend self-development initiatives including educational sessions and seminars. Perform duties as assigned by management, which may include working at any branch.
Required Qualifications
- Proficiency with Microsoft Office
- One or more years of cash handling experience
- Ability to manage relationships at all levels throughout the organization
- Excellent oral and written communication skills
- Demonstrated member service and sales ability
- Professional and service attitude
- Utilization of online/mobile banking related services
Desired Qualifications
- Knowledge of regulations pertaining to accounts, services, confidentiality, disclosure requirements and lending is preferred
- Experience in a banking environment is preferred
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