Member Service Representative - North Royalton YMCA
$21,840–$26,790 year
On-site · North Royalton, Ohio, United States
Job Summary
Member Service Representatives at the Greater Cleveland YMCA handle front-desk interactions, process payments, enroll members in programs, maintain member records, and support cash handling and data-entry tasks. Responsibilities include greeting members, handling payments, balancing cash drawer, updating member records, and providing friendly, professional service in a lobby/front-desk environment. The role emphasizes member satisfaction, enrollment, retention, and accurate data entry, with scheduled part-time hours and a YMCA staff benefits package. Requirements include being at least 16 years old, strong customer service and cash-management abilities, organizational skills, and proficient keyboard/computer skills.
Required Qualifications
- At least 16 years of age
- Strong customer service skills
- Cash management experience
- Organized and able to follow directions
- Friendly, outgoing personality
- Comfortable working in a membership driven environment
- Ability to perform multiple tasks in diverse situations successfully
- Computer and keyboarding experience
- Strong communication skills and phone etiquette
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