Member Service Representative
$38,792–$38,792 year
On-siteChesterfield, Michigan, United States
Job Summary
Process loan applications, open new memberships and IRAs, and set up automated services while ensuring all paperwork and signatures are completed accurately. Listen to identify member needs by asking questions and offering solutions to build loyal relationships, then explain ownership options and eligibility requirements effectively. Exceed service expectations by handling complaints and resolving issues through a consultative approach that identifies unperceived needs. Cross-sell products like Credit Life, Credit Disability, and GAP when they align with member interests, generate new business, and refer clients. Support Call Center operations as needed.
Required Qualifications
- High school diploma or GED
- 1 year of progressively responsible experience within a financial institution
- familiar with the variety of financial products and services and account options available
- Must be at least 21 years old
- Must be available for travel throughout MSGCU's service area
- Must be able to handle potentially hazardous conditions such as robbery
- Must be able to sit most of the time with brief periods of walking or standing
- Must be able to lift and/or move up to 10 pounds
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