Member Service Representative II (Term 6-12 months)

Conduct member service inquiries and reconcile discrepancies in records and accounts. Manage cash custody, balancing, and security by receiving deposits, verifying cheques, and processing withdrawals within discretionary limits. Assist clients with complex financial tasks such as stop payments, online banking setup, and fraud monitoring. Utilize the Salesforce system to update records and identify cross-sell opportunities for credit union products. File reports and rotate through administrative functions including vault or ATM duties as directed.