Member Service Representative II - Contact Center Rep
$40,685–$50,856 year
On-siteAtlanta, Georgia, United States
EXPIREDAtlanta, Georgia, United StatesOn-siteFull Time$40,685–$50,856 yearMedium
Full TimeMedium
Job Summary
Provide fast, efficient, and courteous service to members regarding banking transactions, account inquiries, new account openings, and online banking needs. Process a variety of member transactions including payments, transfers, deposits, and loan payments while maintaining up-to-date product knowledge and adhering to fraud mitigation practices. Engage in needs-based dialogue to recommend credit union products, complete relationship-building assignments, and facilitate escalations to internal partners for unresolved inquiries.
Required Qualifications
- High school diploma or equivalent
- 2 years transactional work experience in banking, financial services, or a credit union
- 10-Key calculator, typing and keying skills
- Working knowledge of Microsoft Office software
- Must be physically able to operate a variety of automated office machines such as calculator, computer, printer, facsimile, telephone, copier, etc.
- Must be able to stand, bend and stoop as needed
- Must be able to lift and/or carry weights of 5 to 25 pounds
- Acceptable results of a background and credit check
- Satisfactory proof of your right to work in the U.S.
Desired Qualifications
- Associate's degree in Business Management, Business Administration, or related field of study
- 2 years of additional specific work experience in lieu of degree
- 2 years specific member facing work experience within a Credit Union
- Prior experience completing transactions in Symitar
- Prior experience completing transactions in Meridian Link
- Bilingual/ Spanish speaking
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