Member Service Representative I (PAT) - Call Center
$37,440,000–$43,680,000 year
On-sitePhiladelphia, Pennsylvania, United States
Job Summary
Serve members by providing service and information via the PTM/ITM (Personal Teller Machine Interactive Teller Machine) in a pleasant, efficient manner. Perform routine member transactions including deposits, withdrawals, cash advances, loan payments, transfers, and check cashing. Identify cross-sell opportunities and cross-sell services to members using the ACS system to meet their financial needs. Conduct account reviews and analyze member questions or problems to refer appropriate products or services. Requires prior cash handling and customer service experience, with previous credit union or banking experience preferred. Schedule includes Monday through Friday from 7:55 a.m. to 7:05 p.m. and Saturday from 8:55 a.m. to 3:05 p.m., subject to change based on management needs.
Required Qualifications
- Must have prior Cash Handling experience
- Must have prior Customer Service experience
- Must be flexible and available to work Contact Center hours of operation: Monday- Friday - 7:55 a.m. to 7:05 p.m. & Saturday 8:55 a.m. to 3:05 p.m.
- Ability to analyze and identify member's questions/problems and refer/cross-sell a product or service using the ACS system
Desired Qualifications
- Previous Credit Union/Banking experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.