Member Service Representative
On-siteNew Haven, Indiana, United States
Job Summary
Process deposits via cash, check, mail, or night depository; disburse share withdrawals; and handle coin, loan payments, and IRA or HSA contributions. Scan checks, balance cash drawers, and maintain daily transactions. Open, close, and maintain consumer checking, savings, CDs, IRAs, and HSAs. Respond to basic account questions, refer complex issues to appropriate staff, and cross-sell Beacon products. Update member account information on the core system and perform file maintenance. Standard hours are Monday through Friday 8-5 and Saturday 9-12, with one Saturday off per month. Hours may vary based on center coverage needs.
Required Qualifications
- High School Diploma or HSE
- Excellent cash handling and member service skills
- Extremely detail oriented
- Basic knowledge of personal computer operations and related software programs
- Ability to work as a team member
- Ability to cross-sell Beacon products and services according to member needs
- Standard position hours are Monday through Friday 8-5, and Saturday 9-12 (1 Saturday off per month)
- When working Saturday morning, this employee will standardly have a 1/2 day off during the same calendar week
- Hours may vary based on member center coverage needs
Desired Qualifications
- One to twelve months prior cashing handling and customer service experience
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