Member Service Representative
On-site · Elizabeth City, North Carolina, United States
Job Summary
Member Service Representative at ABNB Federal Credit Union assists members and prospective members with all financial services, processes routine transactions (deposits, withdrawals, loan payments, transfers, check cashing, debit cards, gift cards, reloadable cards), opens/closes accounts, resolves questions, and directs members to appropriate departments. Requires a High School Diploma or equivalent and 1–3 years of related experience. Must operate a PC and related software; proficiency in Microsoft Office (Outlook, SharePoint) is desired. In-office role based in Elizabeth City, NC, with a focus on empathetic service, accuracy, and adherence to branch procedures; participates in training and supports other branches as needed.
Required Qualifications
- High School Diploma or equivalent
- 1 to 3 years of similar or related experience
- Ability to operate a PC and related software programs with average speed and accuracy
- Experience with Microsoft Office, Outlook, SharePoint is desired
- Excellent interpersonal skills; ability to communicate effectively with members and employees
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