Member Service Rep Supervisor
$42,949–$53,686 year
On-siteRutland, Vermont, United States
EXPIREDRutland, Vermont, United StatesOn-siteFull Time$42,949–$53,686 yearSenior LevelSmall
Full TimeSenior LevelSmall
Job Summary
Lead and develop the Member Service Representative (MSR) team at Heritage Family Credit Union by coaching staff, managing schedules, and ensuring efficient, accurate, and friendly member service. Oversee MSR operations including cash balancing and vault procedures while ensuring compliance with policies and regulations. Drive cross-selling and product recommendations, resolve escalated member issues, and foster strong member relationships in a fast-paced environment. Requires banking experience and strong leadership with a focus on service quality and staff development.
Required Qualifications
- High school diploma or equivalent required
- Minimum 1 year of banking experience required
- Minimum 1 year of supervisory or management experience preferred
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