Member Service Rep - Part-time
On-siteFredericksburg, Texas, United States
Job Summary
Establish, transfer, or terminate electric service for members while resolving billing inquiries, collecting fees, and managing non-pay disconnects. Provide billing information via phone, email, and in-office interactions, and design deferred payment arrangements for members unable to pay. Create service orders for meter changes and coordinate connects/disconnects, while assisting with energy conservation and updating account data. Support outages and emergencies, conduct research for reports, and communicate across departments. Assist with cooperative meetings, group presentations, and media relations. Maintain a safe environment and exercise discretion with confidential information. Work part-time, less than 30 hours weekly, Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional callouts during emergencies.
Required Qualifications
- High school diploma or equivalency
- Associate degree in office management, business administration, secretarial administration, or related field
- Minimum 1 year of customer relations experience
- Continuing education in computer applications such as word processing, spreadsheets, and databases
- Continuing education in Microsoft Office software applications
- Continuing education in customer service
- Ability to communicate in English, both in written and oral forms with the public, vendors, and co-workers
- Ability to lift/move 25 pounds or more, as necessary, without external assistance from personnel or mechanical aids
- Excellent computer skills with word processing, spreadsheets, and databases
- Ability to be well organized, personable, and able to exercise discretion and use sound judgment in dealing with people and confidential information
- Ability to multitask
- Valid Texas driver's license with a clear driving record
Desired Qualifications
- Associate degree in office management, business administration, secretarial administration, or related field
- Continuing education in computer applications such as word processing, spreadsheets, and databases
- Continuing education in Microsoft Office software applications
- Continuing education in customer service
- Bilingual (Spanish) abilities
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