Member Service Rep.

Greet and welcome members with courteous, friendly, and professional transactions, including processing deposits, withdrawals, and payments for share drafts, checks, and loans. Manage account maintenance, open or close certificates of deposit and IRA accounts, and handle over-the-counter teller functions such as cashing checks and verifying identification. Conduct outbound contact for follow-ups and cross-sell opportunities while troubleshooting member concerns and ensuring compliance with internal controls and policies. Maintain accurate records and assist newer staff members as a resource for member solutions. This role requires a flexible schedule Monday through Friday, 7:45 a.m. to 6:30 p.m., and may involve periodic travel to other FCU locations.