Member Service Officer, 10001 Lomas NE, Bilingual Encouraged
On-siteAlbuquerque, New Mexico, United States or Lomas, Canóvanas Municipio, Puerto Rico
Job Summary
Process new accounts, member service requests, and teller transactions through in-person channels, including opening accounts, performing initial quality reviews, and resolving routine inquiries. Complete butterflying account processes, manage safe deposit boxes, and handle disputes, wires, and IRA requests. Verify cash, checks, deposits, and withdrawals while accurately filling out CTRs and SARs, and perform daily audits of work and returned checks. Maintain member appointment schedules, escort vendors, and ensure compliance with OFAC and CIP requirements. Come to work with a member-focused approach to make doing business with RGCU easier.
Required Qualifications
- High school degree or equivalent
- Up to 6 months of related experience
- Ability to write reports, business correspondence, and procedure manuals
- Ability to effectively present information and respond to questions from groups of managers, clients, members, and the general public
- Must be able to read and write using the English language
- Ability to calculate figures and amounts such as discounts, interest, amortizations, proportions, percentages, cash flow, net present values, and depreciation
- Ability to apply concepts of basic algebra and arithmetic
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Knowledge of Microsoft Excel Spreadsheet software
- Knowledge of Microsoft Word Processing software
- Must be able to lift and/or move up to 25 pounds
Desired Qualifications
- Bilingual
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