Member Service Associate (Teller)
$35,630–$51,106 year
On-siteChehalis, Washington, United States
Job Summary
Conduct routine member transactions, perform account maintenance, and assist with digital banking enrollment while adhering to cash handling procedures and Bank Secrecy Act reporting. Escalate complex member concerns to senior staff and proactively reach out via phone to deepen relationships and offer appropriate products. Ensure branch equipment is operational, resolve routine fraud disputes, and maintain accurate cash drawer balances at shift end. This role requires proficiency in financial literacy, strong interpersonal skills, and the ability to adapt to changing priorities within a team environment focused on community empowerment.
Required Qualifications
- High School Degree or equivalent
- Professional written and verbal communication
- Ability to ask open-end and clarifying questions to understand member needs and deepen relationships
- Display professional interpersonal skills to relate effectively to members, the public, colleagues, and all levels of leadership
- Respect and support all areas of diversity in the workplace and our membership
- Complete assigned training programs in timely and accurate manner
- Participate in and support a team environment
- Meet or exceed established service levels, job performance, and organizational goals
- Constantly adapt to changing priorities with a positive attitude
- Perform their jobs to a reasonable, acceptable standard, which includes attentiveness to detail, timeliness, and quality of work
- Exercises the utmost discretion and sensitivity when assisting with member transactions
- Report for work on time and maintain a schedule of regular attendance
- Some travel may be required
- Proficient with varying levels of technology
- Maintain confidentiality, control risk, and manage operations in accordance with company policies, procedures, and regulatory requirements
- Demonstrate a high level of personal integrity and ethics
- Selected candidate(s) must be able to pass a pre-employment credit/background check
Desired Qualifications
- At least one year of customer service experience
- Some cash handling experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.