Member Service Associate (Teller)
$35,630–$61,422 year
On-siteLynnwood, Washington, United States
Lynnwood, Washington, United StatesOn-siteFull Time$35,630–$61,422 yearEntry LevelHigh School Or Equivalent
Full TimeEntry LevelHigh School Or Equivalent
Job Summary
Provide exceptional member service by performing routine transactions, assisting with digital banking enrollment, and resolving fraud disputes. Solve member concerns, take ownership of issues, and escalate complex matters to senior staff. Deepen relationships through outbound calls, account maintenance, and product referrals while ensuring accurate cash handling and compliance with Bank Secrecy Act reporting. Maintain branch equipment and adhere to all policies and procedures. Complete assigned training programs and meet established service levels.
Required Qualifications
- High School Degree or equivalent
- Professional written and verbal communication
- Ability to ask open-end and clarifying questions to understand member needs and deepen relationships
- Display professional interpersonal skills to relate effectively to members, the public, colleagues, and all levels of leadership
- Respect and support all areas of diversity in the workplace and our membership
- Complete assigned training programs in timely and accurate manner
- Participate in and support a team environment
- Meet or exceed established service levels, job performance, and organizational goals
- Constantly adapt to changing priorities with a positive attitude
- Perform their jobs to a reasonable, acceptable standard, which includes attentiveness to detail, timeliness, and quality of work
- Exercises the utmost discretion and sensitivity when assisting with member transactions
- Maintain confidentiality, control risk, and manage operations in accordance with company policies, procedures, and regulatory requirements
- Demonstrate a high level of personal integrity and ethics
- Report for work on time and maintain a schedule of regular attendance
- Some travel may be required
- Proficient with varying levels of technology
- Have a core understanding of financial literacy, products, and services
- Demonstrate and support credit union values and service standards
- Selected candidate(s) must be able to pass a pre-employment credit/background check
Desired Qualifications
- At least one year of customer service experience
- Some cash handling experience
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