Member Service Associate (Teller)
$35,630–$54,059 year
On-siteKennewick, Washington, United States
Kennewick, Washington, United StatesOn-siteFull Time$35,630–$54,059 yearEntry LevelHigh School Or Equivalent
Full TimeEntry LevelHigh School Or Equivalent
Job Summary
Conduct routine member transactions, perform account maintenance, and assist with digital banking enrollment while accurately following cash handling procedures. Resolve member concerns, escalate complex issues to senior staff, and make outbound calls to deepen relationships. Issue monetary instruments, file reports per the Bank Secrecy Act, and ensure branch equipment functions properly. Maintain confidentiality, manage risks, and adhere to all credit union policies and procedures. Complete assigned training programs and support a team environment while meeting established service levels.
Required Qualifications
- High School Degree or equivalent
- Professional written and verbal communication
- Ability to ask open-end and clarifying questions to understand member needs and deepen relationships
- Display professional interpersonal skills to relate effectively to members, the public, colleagues, and all levels of leadership
- Respect and support all areas of diversity in the workplace and our membership
- Complete assigned training programs in timely and accurate manner
- Participate in and support a team environment
- Meet or exceed established service levels, job performance, and organizational goals
- Constantly adapt to changing priorities with a positive attitude
- Perform their jobs to a reasonable, acceptable standard, which includes attentiveness to detail, timeliness, and quality of work
- Exercises the utmost discretion and sensitivity when assisting with member transactions
- Maintain confidentiality, control risk, and manage operations in accordance with company policies, procedures, and regulatory requirements
- Demonstrate a high level of personal integrity and ethics
- Report for work on time and maintain a schedule of regular attendance
- Some travel may be required
- Proficient with varying levels of technology
- Pass a pre-employment credit/background check
Desired Qualifications
- At least one year of customer service experience
- Some cash handling experience
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