Member Service Associate - All Locations
$26,000–$28,080 year
On-siteWausau, Wisconsin, United States
Job Summary
Provide excellent service to members, guests, and program participants via phone, email, and in-person at the Welcome Center. Sell memberships and program registrations while monitoring building access and answering inquiries. Manage incoming telephone calls with proper greetings, routing, and paging. Safeguard Welcome Center desks, cash drawers, and safes by accurately accounting for all monies received and deposits. Maintain a clean, attractive, and well-organized Welcome Center area. Work as part of a team to create a welcoming environment, following YMCA dress code standards and attending mandatory staff meetings. Perform any other duties assigned by the Director.
Required Qualifications
- Exceptional communication, organization, interpersonal and problem-solving skills as well as basic technology skills
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community
- Must be proficient in the use of DAXKO (training provided), the YMCA website, and the Y360 APP in the areas of locating information, membership sales, and program registration
- Must have a strong knowledge of all membership types, programs, policies and processes
- Must attend mandatory staff meetings
- Must occasionally lift and/or move up to 30 pounds
- Specific vision and hearing abilities required by this job include close vision, distance vision, the ability to adjust focus, and the ability to effectively hear and communicate with members, staff, and guests in a busy environment
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