Member Sales Support - Branch Team Lead - Full Time - Onsite (AK)
$55,266–$55,266 year
On-siteAnchorage, Alaska, United States
Job Summary
Conduct all RS duties including account maintenance, receiving and disbursing funds, posting deposits, loan payments, transfers, cash advances, and withdrawals. Lead morning sales huddles and evening debriefs to drive cross-selling of credit union products and ensure staff meets minimum referral standards. Perform operational tasks such as opening and closing branches, balancing cash drawers, managing vault transactions, and conducting daily, weekly, monthly, and quarterly fraud audits. Assist with training new Relationship Specialists and participate in performance reviews and special projects as directed by branch management.
Required Qualifications
- 2 years progressive experience in sales and/or operations
- 18 months Lead Teller experience
- Knowledge of cash handling and negotiable items
- Knowledge of BSA, Regulation CC, D, E and all other pertinent regulations
- Comprehensive knowledge of all deposit and loan products and all services
- Knowledge of all applicable Federal, State and NCUA regulations
- Demonstrated ability to operate office machines to include 10-key and PC
- Demonstrated ability to follow written and verbal instructions
- Excellent cash balancing record
- Excellent verbal and written communication skills, problem solving, member service, and organizational skills. Attention to detail
- Demonstrated ability to provide leadership and guidance, and work as a team member of a diverse group
- Must present a professional demeanor
- Computer Literate
- Knowledge of Outlook and be able to compute interest on savings, loans, and certificates
- Capable of working under pressure and with frequent interruptions
- Be able to demonstrate use of sound judgment (check holds, member concerns, basic employee issues, scheduling conflicts, etc.)
- Be able to multi-task
- Applicants must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship now or in the future
Desired Qualifications
- 2 plus years RS experience or equivalent financial institution experience
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