Member Retention Counselor (59721)

Conduct outbound retention calls to potential and lapsed members using company member lists, while receiving inbound inquiries to explain membership benefits, close sales for Primary and Associate memberships, and process change requests. Resolve member problems by troubleshooting issues and delivering Five Diamond Service standards on all interactions. Provide clerical support to the department, answer questions regarding membership policies and procedures, and assist with employee training and mentoring. Utilize MemberzPlus, Touch Points, D-3, and other data processing technologies to generate mailings and gather accurate credit card information. Work Monday through Friday with alternating Saturdays, supporting Branch Offices and other Club departments as needed.