MEMBER RESOURCE CENTER SUPERVISOR

Coach and supervise MRC operations to optimize efficiency, develop team members through training, and ensure production goals are met for the Digital Service Team. Address member inquiries and complaints promptly while identifying fraud on high-risk transactions like wires and Zelle. Conduct safety training, evaluate call strategies, and collaborate with departments to improve processes and share best practices. Regularly review procedures to maintain compliance with the Bank Secrety Act and regulatory standards. This role supports the Member Resource Center Manager at our Reno Operations Center, fostering a culture of care, trust, and community empowerment within the largest Nevada-based credit union.