Member Relations Representative - Bilingual Spanish

Member Relations Representative in Springdale for Ozarks Electric, focusing on assisting members with utility services, deposits, billing inquiries, and account management. Responsibilities include assisting members in person, by phone, email, and chat; informing about residential/commercial services, rate structures, and policies; processing payments and deposits; researching and resolving billing issues; setting up payment arrangements; and soliciting additional services. The role requires two to five years of customer service experience and bilingual Spanish proficiency; operates in an office environment with 40-hour weeks and occasional on-call/emergency coverage. The position emphasizes accurate money handling, customer interaction, and responsiveness to member needs, with opportunities for process improvements and cross-functional collaboration.