Member Reception Agent
On-site · Saint-Anselme, Quebec, Canada
Saint-Anselme, Quebec, CanadaOn-siteFull TimeMid LevelHigh School Or EquivalentEnterprise
Type
Full Time
Level
Mid Level
Education
High School Or Equivalent
Company size
Enterprise
Job Summary
Welcomes members and customers warmly, assesses needs to direct them to appropriate staff or channels, transmits information on Desjardins services, promotes use of ATMs and online/mobile tools, ensures reasonable wait times, strengthens trust by meeting member needs, schedules appointments per process, answers and routes calls, and provides general information while identifying sales opportunities.
Required Qualifications
- High school diploma or related field
- A minimum of two years of relevant experience
- Knowledge of French is required
- Knowledge of all counter and convenience products and services
- Knowledge of all Desjardins products and services aimed at Caisse members and those offered by business centres, components, distribution networks/channels and as well as those of competitors
- Knowledge of security measures, legal framework and internal controls
- Understanding of the philosophy and fundamentals of financial services cooperatives
- Knowledge of reception procedure
- Knowledge of the general responsibilities of the Caisse teams (organizational structure, roles and responsibilities)
- Knowledge of service standards
- Action oriented, Communicates effectively, Customer Focus, Differences, Interpersonal Savvy, Nimble learning, Situational adaptability
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