Member Operations Lead
On-site · Waynesville, North Carolina, United States
Job Summary
Lead the daily teller operations and serve as the first point of contact for teller questions and operational challenges. Provide on-the-job training and mentorship to tellers; maintain vault custody responsibilities; perform audits with Branch Manager; manage cash levels and ATM deposits; promote cross-selling of credit union products and services; ensure compliance with State and Federal regulations (including BSA, OFAC, Patriot Act); uphold branch opening/closing procedures and security policies; maintain thorough product knowledge and deliver high-quality member service while collaborating with other departments to support branch objectives.
Required Qualifications
- High School graduate or equivalent
- Extensive knowledge of member service operations, policies and procedures
- Strong understanding of credit union operations
- Previous customer service and cash handling experience required
- Ability to lead by example and foster teamwork
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