Member of Technical Staff, Site Reliablity Engineer

Member of Technical Staff, Site Reliability Engineer builds and ships platform services in Go or TypeScript to improve reliability of real-time voice-call platform. Responsibilities include joining oncall rotation, driving incident command, turning incident learnings into a reliability backlog, defining SLOs for the call-completion path, implementing auto-remediation and capacity forecasters, tuning autoscaling with KEDA, and establishing postmortems. You’ll work on capacity planning, load testing against provider rate limits, and building on-call tooling, with emphasis on reducing p99 call completion gaps and MTTR. Technologies include Kubernetes production ops (HPA/VPA tuning, PodDisruptionBudgets, graceful shutdown), Chronosphere/Prometheus/Grafana/Datadog/OpenTelemetry, and building services such as cluster-manager, database-health, wscaler, incidentManager.