Member of Protocols - Client Success & Operations Manager, Token Vesting
On-siteSan Francisco, California, United States or New York, United States
San Francisco, California, United States or New York, United StatesOn-siteFull TimeMedium
Full TimeMedium
Job Summary
Manage a portfolio of protocol clients across pre and post TGE, handling data validation, API configuration, and bug resolution for ~2,000 users. Serve as the primary point of contact for client requests, surfacing issues early through high-cadence meetings while coordinating with engineering, CX, and sales teams. Deliver status updates to clients and identify upsell opportunities to expand existing relationships. Requires in-person onboarding for security compliance and physical presence.
Required Qualifications
- A crypto background, with the ability to speak credibly with protocol teams and token issuers and familiarity with tokens, vesting, and custody concepts
- A blend of client-facing experience (customer success, account management, or sales) and technical/operational execution ability
- Strong data and spreadsheet skills, with comfort performing data validation and quality control
- Experience with API configuration or technical integration work
- Strong communication skills, able to manage a high meeting volume and multiple concurrent client relationships
- A high level of organization and reliability under a heavy volume of concurrent relationship and operational tasks
- Commercial instinct — able to spot expansion, upsell, and conversion opportunities in the natural course of client work
- Must complete an in-person onboarding process
- Must be available for physical presence to protect infrastructure from sophisticated global threats
Desired Qualifications
- Prior experience at a custody provider, exchange, or token infrastructure company
- Experience working alongside sales teams on prospect conversion
- You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system
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