Member Experience Specialist
On-siteSunrise, Florida, United States
Job Summary
Create a welcoming environment by applying the 10/5 Rule to greet members and engage guests. Monitor gym access, handle account updates, and answer calls while directing inquiries to appropriate departments. Assist with membership retention by addressing cancellation inquiries and guiding prospects through personalized tours. Perform opening and closing duties, process payments, and balance the cash drawer at the POS. Enforce gym policies, maintain cleanliness through daily checklists and deep cleaning, and disinfect equipment. Report safety hazards, manage cleaning supplies, and respond to emergency situations like spills or biohazards. Support events and promotions to enhance community engagement.
Required Qualifications
- Must be at least 18 years of age
- Proficient in reading, speaking, and writing in English
- Availability to work flexible hours, including mornings, evenings, weekends, and holidays as needed
- Strong customer service skills with the ability to engage positively with members, guests, and prospects
- Ability to follow cleaning procedures and use approved cleaning products safely and effectively
- Basic knowledge of facility maintenance, including minor repairs and supply management
- Ability to multitask and remain organized in a fast-paced environment
- Basic proficiency in handling transactions, balancing a cash drawer, and following cash-handling procedures
- Ability to enforce gym policies professionally and resolve member concerns effectively
- Basic computer skills for processing check-ins, updating accounts, and managing member interactions
- Ability to maintain gym cleanliness and follow required cleaning checklists
- Team-oriented mindset with a proactive approach to problem-solving and service excellence
- Standing, walking, bending, stooping, and lifting objects up to 50 pounds
Desired Qualifications
- Fluency in multiple languages
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