Member Experience Specialist
On-siteBoca Raton, Florida, United States
Boca Raton, Florida, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Deliver outstanding member service by applying the 10/5 Rule, monitoring gym access, and handling account updates and phone inquiries. Manage opening and closing duties while processing payments, balancing cash drawers, and enforcing gym policies. Enforce dress code and facility rules, then maintain cleanliness by cleaning restrooms, sanitizing equipment, emptying trash, and reporting safety hazards. Support events and guide prospects through personalized tours to enhance the member experience. Work flexible hours including weekends and holidays to ensure a welcoming environment for all guests.
Required Qualifications
- Must be at least 18 years of age
- Proficient in reading, speaking, and writing in English
- Availability to work flexible hours, including mornings, evenings, weekends, and holidays as needed
- Strong customer service skills with the ability to engage positively with members, guests, and prospects
- Ability to follow cleaning procedures and use approved cleaning products safely and effectively
- Basic knowledge of facility maintenance, including minor repairs and supply management
- Ability to multitask and remain organized in a fast-paced environment
- Basic proficiency in handling transactions, balancing a cash drawer, and following cash-handling procedures
- Ability to enforce gym policies professionally and resolve member concerns effectively
- Basic computer skills for processing check-ins, updating accounts, and managing member interactions
- Ability to maintain gym cleanliness and follow required cleaning checklists
- Team-oriented mindset with a proactive approach to problem-solving and service excellence
- Standing, walking, bending, stooping, and lifting objects up to 50 pounds
Desired Qualifications
- Fluency in multiple languages
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