Member Experience Specialist
$35,360–$44,720 year
On-site · Coldwater, Michigan, United States
Job Summary
Member Experience Specialist at MCCU serves as the first face members see, assisting with everyday transactions, opening accounts, navigating loan options, and guiding customers with digital tools. The role spans teller services, account management, and consumer lending, with a focus on delivering personable, community‐mocused service. Bilingual candidates are strongly encouraged (Spanish and French Creole valued). Requires 3 years of credit-union/bank experience, a high school diploma or equivalent, basic math proficiency, MS Office familiarity, strong interpersonal skills, ability to explain financial products, and Notary Public designation or willingness to obtain it upon hire.
Required Qualifications
- Three years of prior experience in a financial institution (bank or credit union)
- High school diploma or equivalent
- Basic math proficiency, including interest, payoff, and dividend calculations
- Familiarity with Microsoft Office
- Strong interpersonal skills and a genuine interest in helping people
- Ability to learn and explain financial products clearly
- Notary Public designation required (or willingness to obtain upon hire)
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