Member Experience Specialist
$31,200–$31,200 year
On-siteWellington, Florida, United States
Job Summary
Serve as the primary expert on all membership models, packages, pricing, and promotions while educating prospective and current members on program offerings. Drive new membership sales and upgrades through tours, consultations, and follow-ups to meet monthly KPI targets. Deliver a high-touch experience for all members and guests by proactively addressing questions, concerns, and feedback, while supporting onboarding and managing membership accounts, billing inquiries, and CRM updates. Act as a positive representative of Dragons Elite Athletics in-person and online, promoting events and assisting with community outreach and partnership initiatives.
Required Qualifications
- 1–3+ years of experience in sales, customer service, or fitness/wellness environments
- Strong communication and interpersonal skills
- Proven ability to meet or exceed sales goals
- Highly organized with attention to detail
- Comfortable with CRM systems and basic administrative tools
- Passion for fitness, athletics, and community building
Desired Qualifications
- Experience in a gym, athletic training facility, or membership-based business
- Background in youth athletics or performance training programs
- Social media or marketing experience is a plus
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