Member Experience Specialist-7361
On-siteVenice, Florida, United States
Job Summary
Create a welcoming environment by applying the 10/5 Rule and engaging members, guests, and prospects. Monitor gym access, handle account updates, and answer calls to direct inquiries appropriately. Assist with membership retention by addressing cancellation concerns and guide prospects through personalized tours. Process payments at the POS, balance the cash drawer, and enforce gym policies regarding dress code and facility rules. Perform opening and closing duties while maintaining cleanliness through daily checklists, sanitizing equipment, and handling emergency spills. Report safety hazards or maintenance issues to management. Work flexible hours including mornings, evenings, weekends, and holidays.
Required Qualifications
- Must be at least 18 years of age
- Proficient in reading, speaking, and writing in English
- Availability to work flexible hours, including mornings, evenings, weekends, and holidays as needed
- Strong customer service skills with the ability to engage positively with members, guests, and prospects
- Ability to follow cleaning procedures and use approved cleaning products safely and effectively
- Basic knowledge of facility maintenance, including minor repairs and supply management
- Ability to multitask and remain organized in a fast-paced environment
- Basic proficiency in handling transactions, balancing a cash drawer, and following cash-handling procedures
- Ability to enforce gym policies professionally and resolve member concerns effectively
- Basic computer skills for processing check-ins, updating accounts, and managing member interactions
- Ability to maintain gym cleanliness and follow required cleaning checklists
- Team-oriented mindset with a proactive approach to problem-solving and service excellence
- Standing, walking, bending, stooping, and lifting objects up to 50 pounds
Desired Qualifications
- Fluency in multiple languages
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