Member Experience Representative
$39,520–$55,411 year
On-site · Moline, Illinois, United States
Moline, Illinois, United StatesOn-siteFull Time$39,520–$55,411 yearMid LevelHigh School Or EquivalentUnknown
Type
Full Time
Level
Mid Level
Education
High School Or Equivalent
Company size
Unknown
Job Summary
Handle complex transactions and resolve escalated member inquiries in a financial-services setting. Protect member privacy by confirming account ownership, deliver accurate service amid high call volumes across multiple systems, meet departmental/service-level metrics, identify cross-selling opportunities, route inquiries to appropriate teams, and comply with all policies and required security training.
Required Qualifications
- High school diploma or GED required
- 1-2 years' experience working in a financial institution
- Working knowledge of core banking systems, ticketing platforms, and payment solutions
- Working knowledge of fraud detection techniques and identity verification processes
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