Member Experience Representative - Bilingual in Spanish

Member Experience Representative responsibilities include handling a high-volume member contact-center workflow in a Glendale, AZ location, providing courteous and professional service via phone and digital channels, identifying product and service solutions through needs-based referrals, and supporting transactions, account information, and digital servicing. The role emphasizes meeting service metrics, ensuring proper verification procedures to mitigate fraud, and promoting digital services. The position involves sales and service to meet members' financial needs and maintaining accurate documentation within applicable systems. Proficiency with Microsoft Office, SharePoint, Teams, and Zoom, plus knowledge of relevant banking regulations (Bank Secrecy Act, Patriot Act, Anti-Money Laundering, and related policies) is required. Educational requirement is a high school diploma or GED, with 0-1 years of customer service experience preferred; bilingual Spanish capability is indicated by the job title.