Member Experience Officer

Provide outstanding member service and contribute to overall team effort. Fully understand and actively assist members in using credit union products and services. Make outbound calls to current and potential members with a consultative sales approach to identify needs and recommend solutions. Deepen member relationships and engagement by suggesting additional services and educational opportunities provided by OKCU. Collect accurate information and follow appropriate procedures while opening new deposit accounts, booking secured and unsecured loans and other OKCU products or services. Process and service all types of secured and unsecured consumer loans and related products, including extended warranties and payment protection plans. Interview members to obtain all personal and financial data needed to complete loan applications in person, by phone, via Internet, or through indirect channels. Analyze member applications regarding financial status, debt ratios, collateral or other information; make recommendations for loan decisions. Counsel members on financial issues when appropriate. Refer credit union products and services; analyze potential lending opportunities in each situation to further assist members and increase the credit union loan portfolio. Disburse loans and complete documentation accurately and efficiently. Track applications approved, booked, denied; actively follow up on pending applications. Collect delinquent accounts on a daily basis, determine reasons for delinquency and develop a plan with members to bring accounts up-to-date in a timely manner. Support the credit union’s strong relationship banking culture through on-going customer contact, quality member service and superior product knowledge. Meet individual goals and work to meet branch and credit union goals. Perform routine member transactions, including deposits, withdrawals, transfers, payments, account maintenance, cashier’s checks and money orders. Maintain and regularly balance cash and other negotiable instruments. Ensure confidentiality regarding member transactions and information. Ensure compliance with all credit union policies and procedures.