Member Experience Manager
$55,000–$60,000 year
On-site · Portland, Oregon, United States
Job Summary
The Member Experience Manager is responsible for enhancing the Kiln experience for members by executing the member success strategy, managing hospitality, and overseeing physical space elements. Key responsibilities include facilities management, member onboarding, event planning and execution, and maintaining high standards of service. The ideal candidate has 3–5+ years of experience in hospitality or community management, strong organizational skills, and is passionate about fostering connections among members.
Required Qualifications
- 3–5+ years of experience in hospitality, operations, community or coworking management
- Demonstrated experience with decision-making authority in member/customer-facing settings
- Experience overseeing teams, budgets, vendors, and events required
Desired Qualifications
- Familiarity with sales processes, member retention strategies, and space-level performance goals preferred
- Strong verbal and written communication skills
- Exceptional organizational, multitasking, and problem-solving skills
- Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
- Passion for entrepreneurial communities
- Passion and understanding for Kiln’s mission and values
- Proficient in basic computer skills
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