Member Experience Manager
$31,200–$31,200 year
On-site · Dallas, Texas, United States
Job Summary
Member Experience Manager responsible for delivering best-in-class service to gym members, addressing concerns and billing questions, and responding to feedback. Partners with department managers to train and develop front desk staff, maintain a clean and safe facility, and support member retention through proactive outreach and issue resolution. Monitors member satisfaction trends, collaborates on surveys/feedback, and helps manage online reputation. Requires leadership in a customer-service context, experience with fitness management software and MS Office, strong communication skills, and CPR + background check requirements.
Required Qualifications
- Proven experience in customer service or front-line leadership
- Excellent communication (written and verbal)
- Problem-solving and interpersonal skills
- Ability to multitask in a fast-paced, customer-facing environment
- Proficiency with fitness management software, social media platforms, and Microsoft Office Suite
- Knowledge of fitness industry operations including membership management and billing processes
- Must successfully pass background check
- Must obtain a CPR certification within 30 days of employment
- Must attend EōS Ethos and Customer Service Training within 30 days of employment
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