Member Experience Manager
$41,392–$45,552 year
On-site · Corona, California, United States
Job Summary
Lead front desk team to deliver best-in-class member experience, resolving billing issues and addressing member feedback. Drive member retention through engagement strategies, monitor satisfaction trends, and provide actionable insights. Collaborate with gym department managers to train and develop staff, ensure cleanliness and safety, and uphold the company culture and core values in daily operations. Manage online reputation and partner with Operations to support facility operations and member services. Proficiency with fitness management software and standard office tools, plus strong communication and problem-solving skills to operate in a fast-paced, customer-facing environment.
Required Qualifications
- Must successfully pass background check
- Must Obtain a CPR certification within 30 days of employment
- Must attend EōS Ethos and Customer Service Training within 30 days of employment
- Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
- Knowledge of fitness industry operations, including membership management and billing processes
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