Member Experience Coordinator
On-sitePeachtree City, Georgia, United States
Job Summary
Coordinate event registrations, prepare materials for member check-in, and assist with event setup including décor and name badges. Support new member onboarding through welcome calls and manage birthday and anniversary lists for engagement. Manage social media activities by creating posts and responding to inquiries while ensuring the event calendar remains accurate across all channels. Update marketing materials such as posters and digital displays, and maintain up-to-date event information in MembersFirst. Assist with processing resignations and conduct follow-up communications, while collaborating with department heads to create the annual club event calendar. Capture photos during events and send thank-you cards to speakers. Work weekends and holidays as needed to meet deadlines.
Required Qualifications
- High school diploma or equivalent
- A minimum of 1 year of experience in the hospitality industry or a similar customer-facing role
- Possess a service-oriented mindset with the ability to make every member and guest feel valued
- Friendly and personable with a positive, can-do attitude, demonstrating a willingness to go above and beyond to deliver an exceptional member experience
- Strong communication skills across various channels, including verbal, written, phone, text, and social media
- Proven ability to work well under pressure, effectively managing multiple tasks simultaneously
- Strong organizational skills with keen attention to detail
- Professional and welcoming phone demeanor
- Exceptional listing skills, with the ability to understand and respond to member and guest needs
- Advanced in Microsoft Office applications, including Word, Outlook, and Excel
- Positive attitude with a collaborative team spirit
- Effective multitasker with strong time management and prioritization skills
- Must be able to stand, walk, and perform physical activities for extended periods
- Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases
- Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required
- Effective communication skills with sufficient visual acuity, including talking and hearing
Desired Qualifications
- Take the initiative in personal and professional growth and maintain any required certifications relevant to your role
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