Member Experience Consultant - Russell Branch
On-siteRussell, Kentucky, United States
Job Summary
Engage members through active listening to identify financial needs and recommend appropriate products or solutions. Create a solid member experience by responding to needs with both service and sales channels, including proactive outreach and financial wellness conversations. Mitigate risk by following all security, compliance, and operational policies while maintaining confidentiality. Act as a brand ambassador in all interactions with members, employees, board members, and volunteers. Complete required compliance and behavioral skill training to support excellent job performance. Utilize resources such as outbound calls and targeted campaigns to capitalize on member interactions. Perform additional projects as assigned by senior leadership to support branch and organizational goals. Work Monday through Thursday from 8:30 am to 5:00 pm and Friday from 8:30 am to 6:00 pm.
Required Qualifications
- High School Diploma or Equivalent
- Cash handling experience (banking, tellering, balancing)
- Excellent verbal communication skills (around consumer lending, financial conversations)
- Problem solving skills
- Ability to work effectively in a fast-paced environment, manage multiple priorities, and maintain accuracy
- Ability to work Monday thru Thursday 8:30 am to 5:00 pm and Friday 8:30 am to 6:00 pm
Desired Qualifications
- passion to serve
- desire to work in a fast-paced environment
- willingness to bring enthusiasm to work
- desire to reach higher and empower those around you
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