Member Experience Associate
On-siteAtlanta, Georgia, United States
Job Summary
Greet guests in-person and over the phone, resolving member problems and providing information about classes, events, and services. Assist with check-ins, process payments via POS, and direct incoming calls to appropriate staff while taking messages. Handle visitor inquiries, log deliveries, and input member data into the CRM system. Identify emergencies and incidents, then follow procedures to resolve issues. Collaborate with the Manager of Member Experience on projects and identify areas for improvement. This role requires evening shifts on Tuesdays and Thursdays from 5pm to 10pm, with optional Sunday availability, and is part-time at 10-18 hours weekly.
Required Qualifications
- Excellent interpersonal skills to make each interaction memorable and helpful.
- Proficiency with Microsoft Office applications and a willingness to learn new systems.
- Strong executive functioning skills; multitasking and prioritizing while maintaining attention to detail.
- Strong conflict resolution skills.
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