Member Experience Associate
On-siteWilmington, Delaware, United States
Job Summary
Greet members and guests warmly, delivering concierge-level service from check-in to departure while anticipating needs and providing accurate information on memberships and amenities. Manage check-ins, guest registrations, and database entries, answer phones and emails professionally, and maintain member confidentiality. Ensure the gym floor, locker rooms, and common areas remain spotless and well-organized by monitoring equipment cleanliness, ordering supplies, and reporting maintenance needs promptly. Uphold luxury standards in presentation, grooming, and facility appearance while handling inquiries, requests, and concerns with a service mindset.
Required Qualifications
- Requires regular light to moderate lifting
- Previous experience in hospitality, luxury retail, hotel, or high-end fitness environment preferred
- Strong interpersonal and communication skills
- Professional appearance and demeanor
- Ability to multitask in a fast-paced environment
- Strong problem-solving skills and service mindset
- CPR/AED certification (preferred or willingness to obtain)
- Proficiency in computer skills including Word, Excel, Outlook, PowerPoint
- Exceptional customer service orientation
- Emotional intelligence and empathy
- Professionalism and discretion
- Reliability and punctuality
- Team-oriented attitude
Desired Qualifications
- CPR/AED certification (preferred or willingness to obtain)
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